Shipping and Returns
FAQ:
Q: I received the order. But there's an issue. Can I return my ordered items?
A:Yes you can. We take stringent measures to deliver products to our customers , in the best possible condition but there's always a possibility that
a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn't get noticed during packing; or
c. A wrong item is shipped out to you by mistake
Q: How soon should I get back to you?
A:Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues
Q: What will be my options if there was an error by Fashion Vibes?
A:We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:
1. An Item Replacement
2. Issuance of a Gift Card
Q: But I had to pay the courier service for Shipping the item back!
A:If a wrong item was shipped to you then the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.